Policies and disclaimers

Age Restriction

By purchasing from our website, you confirm that you are 18 years of age or older. We do not sell knives or sharp tools to minors under any circumstances. It is your responsibility to comply with all local, state, and federal laws regarding knife ownership.

Legal Disclaimer

We are not responsible for any misuse of our products. Knives and sharp tools are inherently dangerous and must be handled with care. The end user assumes full responsibility for the safe and lawful use of all items purchased from our store.

Product Safety

All knives are packaged securely and safely to prevent damage during shipping. These items are sharp and should always be kept out of reach of children and used responsibly.

Processing and Shipping

  • Processing Time: 1–3 business days.
  • Shipping Methods: We offer USPS Ground Advantage (free for qualifying orders within the U.S.), optional USPS Priority Mail, and UPS services.
  • Shipping Rates: Shipping costs and available delivery options are automatically calculated at checkout.
  • International Orders: Shipping costs for international orders are automatically calculated at checkout based on destination, carrier, and package weight.
  • Shipping Insurance: All shipments are insured through USPS for up to $100 of declared value (when shipped via USPS Ground Advantage service).

Carrier Handoff and Delivery Responsibility

We guarantee that all orders will be processed and handed over to the selected carrier within 1–3 business days. Once the package is in possession of USPS, UPS, or any other carrier, we are not responsible for delays, damages, or losses caused during transit.

Claims and Delivery Issues

  • If your package is lost, delayed, or arrives damaged, you may open a claim directly with the carrier using your tracking number.
  • We are also happy to assist you in initiating a claim with the shipping provider if needed.
  • The carrier can provide confirmation of shipment status, transit history, and resolution for any shipping-related issues.

Delivered Packages

If a package shows as delivered but cannot be located:

  • Please contact the carrier immediately and open a claim using your tracking number.
  • The carrier can confirm the exact delivery location and any delivery discrepancies.
  • Once a shipment is marked as delivered by the carrier, Navaja Land and PUIHERN LLC are not responsible for lost, stolen, or missing packages.

Shipping Support

For faster shipping options, special requests, or assistance with an order, please contact us before placing your order.

Returns and Refunds

We offer a 14-day return policy from the date of delivery. To be eligible for a return or refund:

  • The item must be in new and saleable condition.
  • Items that are damaged by the end user will not qualify for returns, refunds, or exchanges.
  • The buyer is responsible for return shipping fees.
  • Refunds or exchanges will be processed within 1–3 business days after we receive and inspect the returned goods.
  • If the item has a factory defect, we will offer a replacement or full refund within 14 days of receipt. Please contact us with photos and a description of the issue.

Contact Us

If you have any questions about our policies or need assistance with your order, please don’t hesitate to reach out via our Contact Us page.